24Magic Terms and Conditions

Welcome to 24Magic. These Terms and Conditions govern your access to and use of 24magic.com, our mobile applications, and all games, promotions, and services we provide. By creating a 24Magic account or using the 24Magic casino app, you confirm that you have read, understood, and agree to be bound by these terms in full. If you do not agree with any part of these terms, we ask that you do not use our services.

1. Who We Are

24Magic is owned and operated by Novatrix SRL, a company registered under number 3-102-893958, with its registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, White House with Black Gate, 30106, Cartago, Costa Rica. We are licensed and regulated by the Anjouan Gaming Commission, Government of the Autonomous Island of Anjouan, Union of Comoros, under Licence No. ALSI-202508056-FI2. Our licence permits us to offer casino games and related services to eligible players internationally, subject to the restrictions described below.

These Terms and Conditions were last updated and are effective from 16 June 2026. Our Bonus Terms and Conditions were last updated on 18 August 2026. We recommend that you review these pages periodically, as we may amend them from time to time.

2. Eligibility and Account Registration

To register a 24Magic account, you must be at least 18 years old, or the minimum legal age for online gambling in your country of residence, whichever is higher. When you sign up, you confirm that all information you provide is accurate, current, and complete. We allow each individual to hold only one personal account. If we detect multiple accounts belonging to the same person, household, or device, we reserve the right to terminate the accounts involved and suspend any pending payouts. Under our bonus terms, this may also result in confiscation of winnings and active bonuses.

• You must register and manage your account personally; you may not permit any third party, including minors, to access it.
• You must use our website and 24Magic casino login only for personal, non-commercial purposes.
• We reserve the right to confiscate funds or suspend access if we detect an overlap of IP addresses between two or more accounts, and such decisions are final and not subject to appeal.
• We do not permit the use of a VPN when accessing your account or our games, and by playing at 24Magic you confirm that you are not doing so.

3. Restricted Countries

We are unable to offer real money play or accept deposits from residents of certain jurisdictions. Restricted Countries include Australia, Austria, Comoros, France, Germany, the Netherlands, Spain, the United Kingdom, the USA, Iran, North Korea, and Myanmar. Players from these territories may not deposit or play real money games with us. In addition, bonuses and promotional programmes, including VIP rewards and comp point exchanges, are not available to players from Sweden or any Restricted Country. Directors, employees, agents, and consultants of 24Magic, along with anyone with a direct or indirect relationship to our company, and suppliers connected to our promotions, are also excluded from participation. Self-excluded persons may not register a new account or take part in any promotion we offer.

4. Currencies and Deposits

We support account currencies including EUR, USD, NOK, AUD, NZD, CAD, CHF, along with SOL, BTC, ETH, LTC, DOG, and USDT. Please note that we are not a financial institution; your account balance does not accrue interest, and we do not offer currency conversion or fiat-to-crypto exchange services.

The minimum deposit under our standard terms is 20 EUR or the currency equivalent. Our Payments page lists specific minimums per method, all processed instantly and free of charge, including Mastercard, Visa, Apple Pay, Paysafecard, Skrill, Neteller, MiFinity, MuchBetter, and Bank Transfer from EUR 20, Interac from CAD 30, and various cryptocurrency minimums such as Bitcoin from 0.0001 BTC. We only accept deposits made from payment methods registered in your own name. If we identify a third-party deposit, we will confiscate any related winnings and return the original deposit to the rightful account owner. Bitcoin transactions flagged with Replace-by-Fee (RBF) may result in immediate account closure and withholding of winnings.

5. Withdrawals and Verification

The minimum withdrawal amount is 40 EUR or its equivalent, with maximum amounts depending on your chosen payment method as shown at checkout. We apply a weekly withdrawal limit of 50,000 EUR (or equivalent) and a monthly limit of 150,000 EUR, resetting on the first day of each month; exceptions may be granted to our most active players.

Before processing any withdrawal, we require you to complete identity verification and pass our KYC checks. We may ask you to provide passport details, identification cards, proof of residence, or documents verifying the source of your funds. Documents must be submitted in Latin or Cyrillic script; where this is not possible, we may request video verification. If you refuse to provide requested documents, or if discrepancies arise between your documents and the information on file, we may close your account and confiscate related funds.

• If we are unable to reach you by email or phone within two weeks of a withdrawal request, we may lock your account pending completion of KYC.
• Winnings, whether from bonus or real money play, may be forfeited if full KYC information is not provided within 40 days of our request.
• If your total wagering since your last deposit is less than three times the deposit amount, we may apply transaction processing fees to cover both deposits and withdrawals.

Once verified, we process withdrawals instantly across every payment method listed on our Payments page, at no extra cost to you.

6. Dormant Accounts

If you do not log in for six consecutive months, we classify your account as Inactive. While your balance remains positive, we may charge a monthly administrative fee of at least 25 EUR, or the equivalent in your account currency, starting the month following the status change. We will notify you by email when this occurs. The fee stops once you reactivate your account or your balance reaches zero.

7. Bonuses and Promotions

We offer a range of promotions, including our Welcome Pack, VIP Deposit Bonus, and ongoing rewards through the Magic Club loyalty programme. Every 24Magic bonus and 24Magic casino bonus is governed by our separate Bonus Terms and Conditions, which set out wagering requirements, maximum bet limits, eligible games, and expiry periods. We do not currently offer a 24Magic no deposit bonus as part of our standard promotions; where any no deposit bonus or free spins offer is introduced, it will be subject to its own specific terms published on our Promotions page. We encourage you to read the full bonus terms before opting into any offer, as separate wagering multipliers and maximum win caps apply to deposit bonuses, VIP offers, and loyalty rewards.

8. Games and Fair Play

We work with numerous game providers to bring you slots, live dealer tables, jackpots, and specialty titles. We use certified random number generators and independently audited game engines to ensure fair outcomes. Certain low-risk strategies in games such as roulette, including betting equally across red and black or covering 25 or more numbers, are treated by us as advantage play and may be restricted under our bonus and fair use policies.

9. Accessing Our Services

You can reach 24Magic through our desktop site, our mobile browser version, or by downloading our dedicated 24Magic casino app via the Download App link in our main menu. Whichever platform you use, your 24Magic login credentials remain the same, giving you consistent access to your account, balance, and game history.

10. Customer Support and Complaints

Our support team is available 24/7 via live chat and email at [email protected]. We also maintain a detailed FAQ section to help answer common questions quickly. If you raise a complaint through our official support channels and remain unsatisfied with the outcome, we will guide you through the escalation process described in these Terms and Conditions.

11. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory changes, new features, or operational requirements. Where changes are material, we will make reasonable efforts to notify you. Your continued use of 24Magic after any update constitutes your acceptance of the revised terms. If any provision in this document is found invalid or unenforceable, the remaining provisions will continue in full force.

12. Governing Language

These Terms and Conditions are published in English. Where we provide translated versions for our regional sites, the English version will always prevail in case of any discrepancy or conflict in interpretation.

13. Contact Us

If you have any questions about these Terms and Conditions, your 24Magic account, or any aspect of our services, please contact our support team at [email protected]. We are here to help you enjoy a safe and transparent gaming experience with 24Magic.