Our 24Magic Responsible Gaming Commitment

Our Approach to Safer Gambling

We at 24Magic operate under a licence from the Anjouan Gaming Commission, Government of the Autonomous Island of Anjouan, Union of Comoros (Licence No. ALSI-202508056-FI2), and our platform is owned and operated by Novatrix SRL, registered in Cartago, Costa Rica. This regulatory framework requires us to maintain fair, transparent and accountable practices, and we go further than the minimum by embedding responsible gaming principles into every part of our 24Magic Casino experience.

We only allow players who are at least 18 years old, or the legal gambling age in their country of residence, to open an account with us. Age verification is part of our standard KYC process, and we take it seriously: no one under the legal age can deposit, play or withdraw on our platform. Our 24Magic Casino registration and verification checks are designed to catch underage attempts before real money play ever begins.

Who We Cannot Offer Our Services To

In line with our licensing obligations, we do not accept players from certain Restricted Countries, including Australia, Austria, Comoros, France, Germany, the Netherlands, Spain, the United Kingdom, the USA, Iran, North Korea and Myanmar. We also do not offer bonuses, VIP rewards or Magic Club participation to residents of Sweden or any Restricted Country, and self-excluded individuals are never permitted to open a new account or take part in any of our promotions. If you believe you have accessed our 24Magic platform from a restricted location, we ask that you contact our support team immediately.

Tools We Offer to Help You Stay in Control

We want you to be able to shape your own gaming experience at 24Magic Casino according to what feels comfortable for you. While our system settings continue to evolve, our support team can currently assist you with the following account controls:

• Deposit limits - set daily, weekly or monthly caps on how much you can add to your account
• Time-out periods - take a short break from your account, from a few days up to several weeks
• Self-exclusion - close your account for a longer, defined period or indefinitely
• Reality checks - reminders of how long you've been playing during a session
• Account closure - permanently deactivate your 24Magic account at any time

Any of these options can be requested directly through our 24/7 live chat or by emailing our team, and once a limit or exclusion is set, we will not reverse it early just because you ask us to during a moment of impulse - this is part of how we protect you from yourself when it matters most.

How to Set Up a Limit or Take a Break

Requesting a responsible gaming tool at 24Magic is straightforward. Simply follow these steps:

1. Log in to your 24Magic Casino account
2. Contact our support team via live chat or email
3. Tell us which tool you'd like - a deposit limit, time-out or self-exclusion
4. Confirm the duration or amount you want applied
5. Receive written confirmation once the restriction is active

We apply these changes promptly, and our 24Magic Casino support agents are trained to handle these requests with sensitivity and without pressuring you to reconsider.

Recognising the Signs of Problem Gambling

Part of playing responsibly is being honest with yourself about your habits. We encourage every player at 24Magic to check in periodically and ask whether gambling is still just entertainment. Some signs that it may be time to pause or seek support include:

• Spending more money or time than you originally planned
• Chasing losses by depositing again to "win back" what you've lost
• Borrowing money or using funds meant for essentials to gamble
• Hiding your gambling activity from family or friends
• Feeling anxious, irritable or preoccupied when you're not playing
• Neglecting work, studies or relationships because of gambling

If any of this sounds familiar, we genuinely encourage you to reach out to our 24Magic team so we can help you apply a limit, a time-out, or point you toward independent support organisations.

Independent Support Organisations

Beyond the tools we offer directly, we always recommend connecting with independent, specialist organisations that provide free and confidential help. These include:

We are not affiliated with these organisations, but we consider them valuable, independent resources, and we're glad to point our players toward them whenever it's needed.

Financial Safeguards We Have in Place

We know that responsible gaming isn't only about behaviour - it's also about how money moves through your account. At 24Magic Casino, our minimum deposit is 20 EUR (or the equivalent in your account currency), and our minimum withdrawal is 40 EUR. We cap withdrawals at 50,000 EUR per week and 150,000 EUR per month to encourage measured, gradual cashouts rather than impulsive large transactions. Every payout also passes through our KYC verification process, which confirms your identity and the legitimacy of your funds before any winnings are released.

We accept a wide range of payment methods, including Mastercard, Visa, Apple Pay, Paysafecard, Skrill, Neteller, MiFinity, MuchBetter, Bank Transfer, Interac, and popular cryptocurrencies such as Bitcoin, Ethereum, Litecoin, Dogecoin and Tether. All deposits must come from a method registered in your own name; we do not accept third-party payments, and any funds identified as belonging to someone else will be returned to their rightful owner rather than paid out as winnings.

Our Commitment to Fair and Transparent Bonuses

Our promotions, including our Welcome Pack and Magic Club loyalty rewards, are designed to enhance your experience responsibly rather than pressure you into playing beyond your means. Every 24Magic bonus comes with clear wagering requirements, maximum bet limits during wagering, and defined expiry periods, all set out transparently in our Bonus Terms and Conditions. We do not offer bonuses, VIP rewards or comp point exchanges to players from Sweden or any Restricted Country, and self-excluded players are automatically barred from all promotional activity.

We also monitor for patterns that suggest a bonus is being used purely to extract value rather than to enjoy the games, and we reserve the right to review accounts accordingly. This isn't about limiting your fun - it's about keeping our promotions fair for everyone and consistent with responsible play.

Protecting Younger and Vulnerable Players

We take our duty to prevent underage gambling extremely seriously. If you share a computer, tablet or phone with a minor, we recommend using parental control software to block access to gambling sites. We also ask that account holders never share login details with anyone, including family members, as our Terms and Conditions require that only the registered account holder personally accesses and plays on their 24Magic account. Getting started the right way begins with a secure 24Magic login that only you control.