24Magic Privacy Policy

We at 24Magic Casino are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what information we collect when you visit 24magic.com, create an account, or use our services, why we collect it, how we use it, and what rights you have regarding your data. By registering with 24Magic Casino or otherwise using our website, you confirm that you have read, understood, and agree to the practices described in this policy.

Who We Are

24Magic is owned and operated by Novatrix SRL, a company registered under number 3-102-893958, with its registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, White House with Black Gate, 30106, Cartago, Costa Rica. We are licensed and regulated by the Anjouan Gaming Commission, Government of the Autonomous Island of Anjouan, Union of Comoros, under Licence No. ALSI-202508056-FI2. As the data controller, we determine how and why your personal data is processed in connection with our platform.

Information We Collect

When you interact with 24Magic Casino, we collect several categories of information to provide, secure, and improve our services. We gather this information directly from you, automatically through your use of our platform, and occasionally from trusted third parties such as payment providers and verification agencies.

• We collect registration details such as your name, date of birth, email address, phone number, country of residence, and your chosen 24Magic login credentials.
• We collect identity verification documents, including passport details, identification cards, proof of residence, and statements verifying the source of funds, as part of our KYC obligations.
• We collect financial information relating to deposits and withdrawals, including payment method details, transaction history, and wallet addresses where cryptocurrency is used.
• We record your gaming activity, including games played, wagers placed, bonuses claimed, and your progress within our Magic Club loyalty programme.
• We automatically collect technical information such as your IP address, device type, browser, operating system, and log-in timestamps, including data generated when you access the 24Magic Casino app or our mobile browser version.
• We collect communications you send us, including support tickets, live chat transcripts, and emails sent to [email protected].

How We Use Your Information

We use the information we collect for the following purposes:

• We use your data to create and manage your account, authenticate your 24Magic casino login, and provide access to our games and services.
• We use your financial and identity information to process deposits and withdrawals, conduct KYC checks, prevent fraud, and comply with anti-money laundering obligations.
• We use your gaming activity to calculate wagering progress, award loyalty points, apply a 24Magic bonus or 24Magic casino bonus correctly, and track eligibility for promotions.
• We use your contact details to send account notifications, respond to enquiries, and, where you have opted in, to inform you about new games, a 24Magic no deposit bonus, or other 24Magic casino no deposit bonus offers and promotions.
• We use technical and behavioural data to detect duplicate accounts, VPN usage, IP overlaps, and other activity that may breach our Terms and Conditions.
• We use your information to comply with legal and regulatory requirements imposed by our licensing authority and applicable law.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to operate our website, remember your preferences, keep you securely logged in, and analyse how our services are used. Some cookies are essential for the functioning of 24magic.com, while others help us understand player behaviour so we can improve our games, promotions, and overall user experience. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit your ability to use some features of our platform.

Sharing Your Information

We do not sell your personal data. However, we may share your information with the following categories of recipients where necessary to operate our business:

• We share data with payment service providers, including banks, e-wallet operators, and cryptocurrency processors, to complete your deposits and withdrawals.
• We share information with identity verification and fraud-prevention partners to confirm your identity and comply with KYC requirements.
• We share data with our game providers where necessary to deliver gameplay and calculate winnings.
• We share information with regulators, law enforcement, and government authorities where required by law or by our gaming licence.
• We share limited data with our affiliate partners for the purpose of tracking referrals; affiliate-related enquiries can be directed to [email protected].
• We may disclose information to professional advisors, auditors, and IT service providers who support our operations under strict confidentiality obligations.

Data Security

We implement technical and organisational measures designed to protect your personal data against unauthorised access, loss, misuse, or alteration. Our systems use encryption and secure servers to protect account information and financial transactions. While we take security seriously, no method of transmission or storage is completely secure, and we encourage you to protect your own 24Magic login credentials by using a strong password and not sharing your account with anyone.

Identity Verification (KYC)

Before processing any withdrawal, we may require you to complete identity verification. We may request documents such as passport details, identification cards, proof of residence, and evidence of the source of funds. Documents must be provided in Latin or Cyrillic script; where this is not possible, we may require video verification. If you provide false, incomplete, or inconsistent information, we reserve the right to deny withdrawal requests, close your account, and report suspicious activity to the relevant authorities.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards as required to meet our legal, regulatory, tax, and accounting obligations, and to resolve disputes. Where your account becomes dormant after six consecutive months of inactivity, we continue to retain your data in accordance with this policy while your account remains registered with us.

International Data Transfers

As we operate internationally and serve players across our GLOBAL platform as well as our regional versions for Ireland, Germany, Austria, Norway, and Canada, your data may be transferred to and processed in countries outside your country of residence. Where we transfer data internationally, we take appropriate steps to ensure it remains protected in accordance with this policy.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, or delete your information, restrict or object to certain processing, and request a copy of your data in a portable format. To exercise any of these rights, you can contact our support team at [email protected], available 24/7 via live chat and email.

Children's Privacy

Our services are intended solely for individuals who are at least 18 years old, or the legal age for online gaming in their country of residence. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed and any funds handled in accordance with our Terms and Conditions.

Restricted Countries and Eligibility

We do not permit residents of certain restricted countries, including Australia, Austria, Comoros, France, Germany, Netherlands, Spain, United Kingdom, USA, Iran, North Korea, and Myanmar, to deposit or play real money games. Where applicable, we process data to verify your country of residence and eligibility to use our services.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of 24magic.com, including logging in through the 24Magic casino app or desktop platform, constitutes your acceptance of any changes.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team at [email protected]. Our team is available around the clock via live chat and email to assist you with any privacy-related concerns.